Support
Need help? We will call you.
Talk to us in Hindi or English. No email needed: just your name and phone number.
Support hours: Monday to Saturday, 10 AM to 7 PM
Fix it yourself
Common problems and how to fix them
Most problems take two minutes to fix. If yours does not, fill in the form above or call us.
Customer files are not arriving on my PC
- Check that the PC is connected to the internet.
- Open the Send2PC app. At the top it should say "Receiving Service Online" in green.
- Click "Sync Now" on the Dashboard.
- Still nothing? Restart the PC once. Send2PC starts by itself and collects any files that were waiting.
Customers see "QR Code Inactive" on their phone
- Your QR code was replaced, or this PC was deactivated.
- Open the "QR Code" page in the Send2PC app. It always shows your current QR code.
- Print it and put it on the counter in place of the old one.
I forgot my password
- Fill in the form above and choose "Forgot my password", or call us.
- We check the phone number registered on your account and set a new password for you.
- The new password works on the website and in the Send2PC app.
I bought a new PC or reinstalled Windows
- Install Send2PC on the new PC and sign in with the same email and password.
- The app asks whether to move your account to this PC. Click "Yes".
- A new QR code is created. Print it and put it on the counter.
Where do I find a customer's file on my PC?
- Click "Open Received Folder" on the Send2PC Dashboard.
- There is one folder for each day, and inside it one folder for each customer.
- Open the file from there and print it.
I need more PCs or a bigger plan
- Send2PC is free for one PC. For more PCs, choose the Pro or Business plan.
- You can pay by UPI, cash or bank transfer.
- Choose "Plan or payment" in the form above and we will call you to switch your plan.